Work from Home Inbound Coordinator (Entry Level)

Job Description

JOB DETAILS

REQUIREMENTS

• Previous experience in data entry or administrative support is advantageous but not essential; training will be provided
• Bilingual proficiency in Spanish and English is preferred, with excellent communication skills in both languages
• Demonstrated ability to handle phone etiquette professionally and courteously
• Strong organisational skills with an eye for detail and accuracy
• Analytical mindset with the ability to interpret data effectively
• Experience or interest in upselling techniques is a plus but not mandatory; training will be available for interested candidates

RESPONSIBILITIES

• Assist in the organisation and tracking of project tasks and deadlines using data entry tools
• Communicate effectively with clients and team members via phone, email, and other channels, demonstrating strong phone etiquette and communication skills
• Support analysis of project data to identify trends, issues, or opportunities for improvement
• Contribute to upselling efforts by identifying client needs and presenting suitable solutions
• Maintain accurate records of project activities, updates, and client interactions
• Collaborate with team members to ensure project milestones are met on time and within scope
• Provide multilingual support as needed, particularly in Spanish and English, to enhance client engagement and satisfaction

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