Website Coordinator
Job Description
JOB DETAILS
REQUIREMENTS
- Strong analytical, organizational, and problem-solving skills
- Excellent communication and customer service abilities
- Ability to collaborate effectively with IT, sales, marketing, billing, and logistics teams
- Experience working with websites, e-commerce platforms, or other digital solutions
- Basic understanding of web technologies such as HTML, CSS, JavaScript, FTP, browsers, mobile applications, security protocols, and common file formats is a plus
- Associate’s or Bachelor’s degree in a related field preferred
- Minimum of three (3) years of experience working with digital or online services preferred
RESPONSIBILITIES
- Maintain assigned e-commerce websites by ensuring products, images, and content are accurate, current, and complete
- Upload and configure products, promotions, banners, and page content to enhance user experience
- Monitor and manage client inventory, including weekly inventory reporting and reorder recommendations
- Coordinate with the IT team to identify, troubleshoot, and resolve website or technical issues
- Partner with the Receiving department to resolve shipment discrepancies or inventory concerns
- Collaborate with Sales Representatives and clients to fulfill website-related requests
- Work closely with Customer Support to help resolve customer inquiries or order issues
- Assist with testing, deployment, and implementation of new website features or enhancements
- Evaluate website performance and recommend strategies to improve sales conversions and customer engagement
- Ensure all reporting requirements are completed accurately and on time
- Maintain confidentiality of all company and client proprietary information
- Perform additional duties as assigned
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