Web Implementation Consultant/Associate

Associate

Remote

September 3, 2026

Application ends: December 1, 2026

Job Description

REQUIREMENTS

Ability to handle multiple projects across different product lines (Website, CRM, Reservation, Accounting/POS System)
Operational knowledge of Relational Databases, Database Schema, SQL, VBScript and Microsoft Excel
Familiarity with JavaScript, API and CSS
Proficiency with CSS and HTML Knowledge
Proven work experience in software or website product quality assurance
Experience in Project Management paired with a strong understanding of customer support.
Strong interpersonal skills and the ability to articulate ideas clearly, demonstrating patience with users during the training process.
Detail-oriented, has strong time and relationship management abilities, and excels in team development.
Self-driven with a strong desire to teach clients on best practices and how to get the most out of their products
Exceptional organizational skills, including attention to detail and multitasking.
4+ years of relevant and progressive experience
Bachelor’s degree preferred
Excellent written and verbal communication abilities, active listening skills, ability to maintain composure, and self-motivation are all required.

RESPONSIBILITES

Serve as the primary resource for Project Managers as we onboard customers to new products. This entails answering questions during the onboarding process, consulting on product configuration, providing one on one training on new products and post go live support.
Consult with the client to understand their vision and strategy for their website and provide recommendations and effective techniques for web content.
In addition to websites, consultation, configuration and training around the following products and processes: Mobile App, Roster Syncs, APIs, Beacons, Geofencing and Customer Relationship Management (CRM) systems.
Determine scope of any custom configurations and builds according to specifications
Engage with clients on best practices to ensure the unified suite of products is being utilized to full functionality
Ability to manage multiple clients and projects/tasks simultaneously.
Create documentation of standard practices for all tasks and projects
Ability to understand customer business problems and clearly articulate business solutions to solve those problems.
Conduct quality assurance checks of newly built websites and other products, clearly documenting any issues found throughout and communicating them back to the appropriate team.
Troubleshoot and root-cause website and mobile app related issues.
Ensure customer satisfaction through follow-up, client responsiveness, and thorough communication.
Strong internal communication skills including ability to work with all levels of the organization (Project Management, Support, Product Management, Development, Sales).
Interact with and coordinate the involvement of cross-functional teams as needed to meet project objectives
Collaborate with Product Managers on client feedback and feature requests
Collaborate with Support Staff and Leadership when customers are ready to be transitioned to Support. Call out any unique client configurations and possible knowledge gaps that may need to be addressed in Support.