Virtual Call Center Representative

Job Description

REQUIREMENTS

• Be able to type 35 Words Per Minute
• Previous customer service experience
• Ability to work at a computer for extended periods of time
• Must own and provide work equipment for work from home

RESPONSIBILITIES

• Perform efficient and elite inbound and outbounds calls.
• Set appointments, follow-up on appointments, and provide information to customers.
• Understand and work towards achieving all key performance indicator standards.
• Participate in team meetings, trainings, and 1 on 1 sessions to be coached, monitored, and supported by Call Control to ensure continuous achievement of individualized goals.
• Attend regularly scheduled meetings with Management, Ownership, and other team members.
• Strictly adhere to all company direction related to the National Do Not Call List and Privacy Acts.

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