Call Center Representative

Job Description

REQUIREMENTS

• Education & Experience
  • Previous Call Center or Contact Center experience
  • Previous Budtender or Cannabis Retail experience
  • Strong knowledge of cannabis products, consumption methods, and customer education
  • Cannabis industry or wellness-related experience strongly preferred
• Technical Skills
  • Ability to type quickly and accurately while maintaining high-quality interactions
  • Computer savvy with the ability to quickly learn new software
  • Proven ability to multitask across multiple applications while maintaining excellent customer service
  • Experience using POS, CRM, or order management systems (preferred)
  • Experience with online ordering platforms (preferred)
• Soft Skills
  • Excellent organizational and time management skills
  • Strong communication skills, both verbal and written, with the ability to convey information clearly and professionally
  • Experience handling difficult conversations and utilizing de-escalation techniques
  • Bilingual candidates are encouraged to apply (preferred)
• Additional Requirements
  • Reliable high-speed internet and a distraction-free remote work environment
  • Open availability during business operating hours, including evenings, weekends, and holidays as needed

RESPONSIBILITIES

• Customer Interaction & Service
  • Answer incoming customer calls in a professional, friendly, and efficient manner
  • Assist customers with online and phone orders
  • Deliver an exceptional hospitality experience with every interaction
  • Resolve customer concerns using strong de-escalation and conflict-resolution techniques
• Product & Policy Knowledge
  • Provide accurate information regarding cannabis products, promotions, loyalty programs, and store policies
  • Stay current on cannabis products, regulations, and company promotions
• Systems & Documentation
  • Navigate multiple computer systems while speaking with customers
  • Document customer interactions accurately and thoroughly
• Collaboration & Performance
  • Communicate with dispensary teams to resolve order or customer issues
  • Work closely with cross-functional teams, contributing feedback and field intelligence
  • Meet call quality, productivity, and customer satisfaction expectations

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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