Technical Support Engineer

Technical Support Engineer
Dubai
July 2, 2026
Application ends: September 30, 2026

Job Description

REQUIREMENTS

  • 1+ year of experience in technical support (SaaS, web, or mobile applications preferred)
  • Fluent English (upper-intermediate minimum) in both oral and written communication
  • Strong understanding of web fundamentals: HTTP, REST APIs, and JSON
  • Proficiency using browser developer tools for debugging
  • Ability to read and write basic SQL queries

Preferred

  • Hands-on experience with Postman or similar API troubleshooting tools
  • Familiarity with logging and monitoring tools such as Grafana, Kibana, or Datadog
  • Understanding of KYC/AML, identity verification, or fintech/compliance domains

RESPONSIBILITIES

  • Provide technical support, configuration, and troubleshooting for the Sumsub B2B platform
  • Perform technical analysis of reported problems and define resolution plans
  • Act as a liaison between clients and internal engineering teams to resolve complex issues
  • Communicate with clients via chat, email, and outbound calls
  • Investigate data-related issues and debug network requests

Are you interested in this position?


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