API Technical Support Engineer (institutional)

Job Description

REQUIREMENTS

• Comfortable resolving live API issues — connectivity, auth, order placement, account/position data, error codes — under client pressure.
• Excellent communication — able to translate technical detail for both technical and non-technical stakeholders; this is a client-facing troubleshooting role, not a software development one.
• Track record maintaining or improving technical documentation and knowledge bases.
• Solid technical foundation — comfortable reading REST API/WebSocket/HTTP calls, logs, and error codes to trace an issue independently (BA, QA, or technical support backgrounds all welcome).
• Bilingual proficiency in English and Chinese (spoken and written).

Bonus:

• Experience supporting institutional clients, quant trading teams, market makers, or API trading users in crypto, fintech, or trading systems.
• Understanding of spot, futures/perpetual trading, order types, positions, and account structures.

RESPONSIBILITES

• Resolve institutional clients’ API integration, testing, and troubleshooting issues — connectivity, authentication, order placement, account/position data, error codes.
• Diagnose root causes with clients and internal teams, then ship practical, structured solutions rather than workarounds.
• Own and continuously improve API documentation, integration guides, FAQs, and the internal knowledge base — turning recurring issues into reusable playbooks.
• Benchmark external platforms and APIs, and turn client feedback into structured proposals for Product and Engineering, supporting new API launches cross-functionally.

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

#CrossChannelJobs #JobSearch
#CareerOpportunities #HiringNow
#Employment #JobOpenings
#JobSeekers