Technical Customer Care Specialist I

Job Description

REQUIREMENTS

• High school diploma or equivalent; associate or bachelor’s degree in a related field is a plus.
• 0–2 years of experience in customer support, technical support, or IT help desk.
• Basic understanding of operating systems, networking, or software troubleshooting.
• Excellent verbal and written communication skills.
• Strong problem-solving and multitasking abilities.
• Customer-focused attitude with patience and empathy.

Preferred:

• Experience with support tools like Zendesk, Freshdesk, Salesforce, or similar platforms.
• Familiarity with CRM systems and ticketing software.

RESPONSIBILITIES

• Routine customer questions relating to product usage within our client’s , as well as technical support issues relating to the suite of products.
• This role is responsible for leveraging technical knowledge to deliver excellent care to clients while adhering to quality assurance standards.
• Handle routine customer questions relating to product usage Provide technical support on issues through to resolution. Maintains expert-level knowledge of our client’s processes and procedures.
• Accurately log all customer information in the CRM tool Facilitate communication to other departments as needed to resolve client concerns
• Communicate with key stakeholders to identify and resolve inquiries. Provide proper follow- up to ensure customer is kept apprised of the issue status

Are you interested in this position?

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