Bilingual Patient Monitoring Specialist

Job Description

REQUIREMENTS

• Active national MA certification: CMA (AAMA), RMA (AMT), CCMA (NHA), NCMA (NCCT), or equivalent
• Fluency in Spanish
• 3+ years of clinical experience in a hospital, family practice, or geriatric setting
• 3+ years of EMR documentation experience; ability to learn new platforms quickly
• 1+ year of remote work experience with high-volume patient phone engagement
• Technical fluency with G-Suite, Microsoft Office, Hubspot, Slack, Zoom, Epic, ECW, Athena, and similar platforms
• Strong working knowledge of chronic conditions and their management (HTN, DM, CHF, COPD)
• Familiarity with RPM/CCM billing codes (e.g., 99453, 99454, 99457, 99458, 99490, 99439)
• Bilingual fluency in Spanish or Russian preferred
• Reliable high-speed internet, dedicated computer, and a private, HIPAA-compliant home workspace
• Available to work 40 hours per week aligned with client clinic hours (e.g., 9AM–6PM local time)

RESPONSIBILITIES

• Conduct patient outreach and enrollment activities for remote patient monitoring programs
• Execute Welcome Calls, Compliance Calls, and vitals review follow-up
• Identify and escalate clinical risk indicators (out-of-range readings, patient concerns) to the nursing team
• Guide patients through device activation, setup, and 4G device troubleshooting
• Accurately document all patient interactions in the KangarooHealth monitoring platform per protocol
• Assist with device ordering and re-ordering as needed
• Maintain full compliance with HIPAA, OSHA, and all company policies and Code of Conduct
• Support onboarding and orientation of new clinical team members

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