Support & Service Center Assistant

Job Description

JOB DETAILS

REQUIREMENTS

JOB DETAILS

REQUIREMENTS

RESPONSIBILITIES

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RESPONSIBILITIES

• Ability to create relationships with new and existing families both in person and over the phone that lead to customer loyalty and retention
• Demonstrate empathy in your interactions with clients
• Register, schedule, take payments, and problem solve clients accounts at the front desk and verbally, over the phone
• Be willing and able to provide exceptional customer service in person and by phone
• Encourage customers to purchase swim lesson packages
• Work effectively in a team environment to support achievement of lesson registration goals
• Maintain high customer satisfaction ratings based on explicit criteria set by the company
• Handle customer concerns, provide appropriate solutions and alternatives, and follow up to ensure resolution
• Recommend additional services to customers by understanding their needs
• Maintain a clean and safe facility at all times
• Boost morale and help maintain a positive work environment
• Understand and showcase knowledge in all of our programs and facilities
• Assist with time sensitive projects by deadlines given
• Provide effective rebuttals to customers who may not see the value in year-round swimming
• Stay up to date and pass all continual training by the deadlines provided

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

#CrossChannelJobs #JobSearch
#CareerOpportunities #HiringNow
#Employment #JobOpenings
#JobSeekers
#FacebookLinkedIn