Support Billing Specialist

Job Description

JOB DETAILS

REQUIREMENTS

• 3-5 years of experience in a billing or accounting operations/support environment
• Associates degree preferred
• Proficient in MS Excel, Word, and Outlook and accounting software
• Excellent interpersonal, verbal and written communication skills
• Highly organized with the capability to follow standardized procedures along multiple phase processes
• Detail-oriented, analytical, high initiative to function independently with little supervision yet work effectively on a team and with other business partners
• Aptitude to multi-task effectively and prioritize work in a fast-paced work environment with daily/monthly deadlines
• Analyze and resolve problems, offer creative solutions when needed

RESPONSIBILITIES

• Manage Support Billing requests timely and accurately
• Complete timely and accurate invoicing-related tasks for multiple company divisions to include periodic recurring, miscellaneous, manual invoicing using Microsoft Excel and Word, and retrieval from special programs
• Process and perform data entry of invoicing-related tasks including adjustments and updates, meeting daily/weekly/monthly deadlines
• Distribute invoices daily via print, email and/or EDI
• Ensure all attachments and changes are taken care of before the invoices are sent to the customers
• Process all customers’ special billing requirements and invoice changes
• Reprint original invoices and resend them to the customer
• Demonstrate effective decision-making skills, applying critical thinking to understand short-term and long-term impact
• Demonstrate ability to proactively address tasks and resolve issues with a sense of urgency by engaging appropriate business partners to drive to timely resolution
• Crosstrain within the Billing department to act as back-up support for team members
• Maintain accurate and updated procedures and support process improvement
• Maintain excellent service to external and internal customers and effectively collaborate with business partners
• Other duties and projects as assigned

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