Sr. Credit & Collections Specialist

Job Description

REQUIREMENTS

• Minimum 2 years of Accounts Receivable and/or Collections experience
• High school diploma/GED required (Associate’s degree in a business-related field preferred)
• Experience in handling escalated research situations

RESPONSIBILITIES

• Collect, manage, and provide resolution of outstanding invoices from current and past due accounts for an assigned portfolio.
• Assist other colleagues with cross functional solutions.
• Work with the leadership team to stay updated on product knowledge, internal processes and be informed of any changes in company/departmental policies or procedures.
• Serve as a subject matter expert (SME) related to department processes and systems.
• Assists with escalations and high-volume workloads.
• Provide training to new staff members during their new hire basic training period.
• Provide knowledge-based support while monitoring activity and provide real-time support as needed.
• Assist leadership team with ensuring team meets company deadlines for month end close responsibilities.
• Assist with departmental reporting processes.
• Respond to written communication (from internal and external sources) in a professional manner.

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