Service Desk Analyst

Job Description

JOB DETAILS

REQUIREMENTS

• Minimum 1 year of relevant IT end-user support experience.
• Knowledge and experience with supporting Active Directory, Office 365, Intune, and Windows.

RESPONSIBILITIES

• Triage and respond to tickets per the BetterHealth Service Level Agreement.
• Routinely follow up on existing tickets until the issue is resolved.
• Provide technical support for BetterHealth systems and equipment, including but not limited to, Office 365, Windows, printers, scanners, and phones.
• Install and configure software and hardware.
• Perform onboarding of new employees and consultants, including but not limited to, purchasing equipment, configuring BetterHealth equipment, and provisioning access to BetterHealth systems.
• Perform offboarding of departing employees and consultants.
• Maintain asset inventory of equipment purchased, deployed, and returned.
• Proactively document best practices and self-help documentation in the BetterHealth Knowledge Base.

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