Senior Technical Product Manager

Job Description

REQUIREMENTS

• 5+ years of experience in Product Management, preferably with experience building and managing SaaS products.
• Proven experience owning products or features throughout the end-to-end product development lifecycle.
• Strong experience working collaboratively with engineering, design, business stakeholders, and customers.
• Demonstrated ability to write clear product requirements, specifications, user stories, and acceptance criteria.
• Strong analytical and problem-solving skills, with the ability to use data to make informed product decisions.
• Comfortable working with SQL and independently querying data to investigate questions, validate assumptions, and support product decisions.
• Experience reasoning through complex business rules, workflows, and system states, including understanding how changes to business rules may impact existing data and functionality.
• Ability to translate complex business needs into simple, well-scoped, actionable product solutions.
• Comfortable using AI tools as part of your day-to-day product workflow, with the judgment to validate and critically evaluate AI-generated outputs.
• Strong ownership mindset with the ability to operate effectively in a fast-paced and ambiguous environment.
• Excellent written and verbal communication skills.
• Ability to collaborate and maintain working-hour overlap with teams operating in Eastern Time (ET).

Nice-to-Have Qualifications

• Experience working in healthcare, logistics, benefits administration, claims, EDI billing, or other regulated or operationally complex industries.
• Familiarity with Agile methodologies, backlog grooming, sprint planning, and lightweight project management practices.
• Experience translating business requirements into technical and functional product requirements.
• Experience working directly with customers and business stakeholders to identify problems and define solutions.
• Experience launching an LLM/AI-powered product or feature to real users.
• Experience with benefits administration, healthcare claims processing, or EDI/X12 billing workflows.

RESPONSIBILITES

• Collaborate with business stakeholders, customers, and account teams to gather feature requests and understand business needs.
• Translate high-level requirements into clear product specifications, user stories, acceptance criteria, and functional requirements.
• Own and continuously prioritize the product backlog, roadmap, and release plans based on business impact, customer needs, and technical considerations.
• Partner closely with engineering and design teams throughout the product development lifecycle.
• Lead customer and stakeholder discussions, document requirements, and ensure timely follow-up on action items.
• Serve as the primary product point of contact for account teams and business stakeholders, providing clarity on priorities, trade-offs, dependencies, and timelines.
• Define lightweight product and delivery processes that improve team efficiency and help ensure consistent execution.
• Use customer feedback, product data, analytics, and business objectives to inform product decisions.
• Establish measurable success criteria and key metrics before launching features and evaluate performance after launch.
• Identify and resolve open questions, risks, and cross-functional dependencies before they become blockers for engineering.
• Create and maintain internal product documentation, release notes, and other product-related materials as needed.
• Work with cross-functional teams to ensure successful product launches and adoption.

Are you interested in this position?

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