Scheduling Coordinator

Coordinator

Remote

February 24, 2026

Application ends: May 25, 2026

JOB DETAILS

REQUIREMENTS

High School Diploma required; Associate’s or Bachelor’s degree preferred;
Minimum of one (1) year of experience in a customer service/customer relations role required;
Experience in an academic customer-facing role preferred;
Strong understanding and knowledge of Google Suite and Mac OS preferred;
Experience working with student academic course schedules preferred;
Experience with Salesforce or other CRM preferred;
Knowledge of the Family Educational Rights and Privacy Act (FERPA) preferred; and
Ability to pass required background check.

RESPONSIBILITIES

Serve all stakeholders with integrity, humility, and joy while consistently modeling the importance of both task competency and relationships;
Participate in Company events, activities, and meetings with a smile and an infectious, great attitude;
Master rules, best practices, and requirements associated with student scheduling across all grade levels;
Proactively call, email, text, and survey families to discuss student course schedules and other customer service questions;
Manage inbound customer support channels to assist customers who need support with schedules, courses, and other related topics;
Assist students with creation of annual course schedules that ensure adequate annual progress meeting all graduation requirements;
Organize and maintain accurate student course schedules;
Ensure high school student schedules align with post-secondary school plans;
Review high school transcripts;
Assist with school term and course section set up;
Handle escalated scheduling requests; and
All other duties as assigned.