Sales Support Specialist

Job Description

REQUIREMENTS

• Bachelor’s Degree or equivalent experience .
• Valid driver’s license and reliable personal vehicle with insurance coverage.
• Proficiency in common email, spreadsheet, word processing, and presentation software.
• Effective verbal and written communication skills with a demonstrated ability to build alignment across different departments.
• Proven experience supporting sales teams or working within a customer-centric business environment.
• A team-oriented mindset with the ability to foster understanding when resolving complex pricing or customer disputes
• Excellent skills in building alignmen t and navigating agreements to meet customer needs.
• High-level presentation and public speaking skills
• Ability to foster understanding and connect with individuals from different backgrounds.
• The ability to prioritize multiple tasks in a fast-paced environment while maintaining an excellent level of support for your colleagues.

Preferred Qualifications:

• Familiarity with, or a strong desire to learn about, industrial, specialty, and medical gases.
• Experience utilizing data tools such as SAP, PowerBI, or similar ERP/Business Warehouse systems to provide insights for the team.
• Experience working in a field-based or branch-support environment where you’ve enjoyed collaborating with local teams to improve processes.

RESPONSIBILITIES

• Maintains excellent internal customer service by assisting sales teams with contract management, equipment sales agreements, price management, and other tasks to support the team.
• Produces sales and margin analysis , as well as usage reports to Account Managers on an adhoc basis, utilizing data available in BW (Business Warehouse), PowerBI, and in SAP.
• Facilitates all special pricing from sales representatives.
• Provides comprehensive PSA support and contract review, submits sales deal pricing in PROS (Smart Price Management), and partners with Account Managers and District Managers to coordinate effective price increases.
• Prepares business review and performance service reports for account managers to use in sales strategies.
• Supports the dispute workbench for the designated area, resolving customer issues with pricing through collaboration.
• Creates new sold-to accounts and validates account accuracy setup for the area.
• Coordinates efforts with the e-business team to set up customers on Airgas.com.
• Proactively identifies opportunities to review account pricing and areas where we can further support the account.
• Submits and updates all contract pricing for designated districts.Supports the sales team with all PPRs (Periodic Price Reviews) for the designated districts

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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