Claims Support Specialist

Job Description

REQUIREMENTS

• High school diploma or GED required
• 2+ years of experience in a data-focused, administrative, or support role within insurance, compliance, or a similar environment, such as:
• • Claims support or claims data entry
  • Policy administration
  • Database or records management
• Strong attention to detail with a proven track record of maintaining high data accuracy
• Experience with data entry, validation, and reporting processes
• Proficiency with Google Sheets, Excel, and similar tools
• Ability to manage high-volume work while maintaining quality and meeting deadlines
• Strong organizational and problem-solving skills
• Clear written and verbal communication skills

RESPONSIBILITIES

• Support claim reporting activities, encompassing the collection, validation, and assurance of reported data accuracy.
• Perform high-volume data entry with a strong emphasis on accuracy and completeness
• Ensure data integrity across claims systems by reviewing, auditing, and correcting key data fields
• Identify, investigate, and resolve data discrepancies in partnership with adjusters and internal teams
• Maintain and update claim records, ensuring all required fields are complete and aligned with company standards
• Manage data-related task queues and meet defined SLAs
• Support reporting needs by ensuring underlying data is accurate and reliable
• Develop and document data processes and procedures to improve consistency and efficiency
• Recommend improvements to workflows, reporting processes, and data quality controls

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