Sales Support Associate

Job Description

REQUIREMENTS

• Customer Focus: Prioritizes customer satisfaction by actively exceeding expectations.
• Communication Excellence: Proficient in verbal communication with a clear and professional phone presence.
• Tech Pro: Demonstrates strong MS Office skills, ideally with an intermediate to advanced level in Outlook and Excel.
• Detail-Oriented: Combines meticulous attention to detail with active listening for accurate task execution.

RESPONSIBILITIES

• Manage sales quotes and orders through ERP (Prelude) and AutoQuotes: This encompasses handling orders, auditing policies, processing and routing for scheduling, order acknowledgement, shipping, and invoicing.
• Support salesperson / account manager: Perform administrative tasks for the designated sales manager, identify and support customer issues, and maintain departmental policies.
• Master company resources, products, and pricing: Maintain thorough knowledge to clarify terms, pricing, discounts, and sales conditions for diverse customer orders.
• Handle order changes and communicate proactively: Implement customer change requests while upholding policy, and communicate delays with solutions, balancing company and customer needs.
• Collaborate with internal teams: Work with category specialists for specific product information and sales managers to resolve conflicts.
• Customer service: Serve as a primary point of contact, fostering positive and professional relationships through answering customer service calls and requests.

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