Sales Specialist

Job Description

REQUIREMENTS

• Bachelor’s degree in Business Administration, Public Relations/Communications, Marketing or related field
• At least three years’ experience in multi-community/regional sales manager role with supervisory experience
• Minimum 1+ years of experience working with Aline software or similar sales/CRM management platforms.

RESPONSIBILITIES

• Responsible for census development through working support at the community level. Meets monthly sales productivity and move in expectations.
• Manage lead database through accurate data entry, report utilization, periodic database clean up, etc. Review key reports and trends and analyze to develop strategies.
• Understands key services and amenities along with levels of care/programs provided at the community.
• Complete daily internal sales activities by effectively converting inquiry calls to appointments, conducting quality tours with prospects and families. Contact prospects and families via phone, email, mail.
• Distribute approved written marketing communication including notes, newsletters, promotional flyers, invitations and brochures as part of the sales process.
• Provide accurate customer information, pricing, incentive information, and other information regarding new deposits to ED, BOM and community team in a timely basis for lease preparations.
• Ensure the community property and team members provide an outstanding first impression for prospects.
• Responds to walk in tours and phone inquiries immediately.
• Attends daily stand up and informs community team of daily appointments, events, and advertising.
• Completes a daily sales report with inquiry triage information and distributes to community team.
• Provide weekly and monthly data and forecast as requested by ED, Regional team or home office.
• Conduct tours, luncheons or other strategies with prospective clients and prospective client groups.
• Conducts visits with prospects in their homes, hospitals or other healthcare facilities.
• Follow-up with inquiry calls and work sales activities and process for entire length of buying cycle.
• Documentation of weekly inventory of room availability and room readiness inventory.
• Assist with the processing of all required information necessary to complete a successful move-in. Coordinate with all departments to prepare for the new resident’s arrival.
• Coordinate with the other staff to ensure that apartments are prepared for new resident move-in and that model apartment(s) are available and ready to show.
• Coordinate with other team members’ special luncheons/tours, special events and promotions for community contact groups as appropriate.
• Evaluate and understand the competition and incorporate knowledge of competitor into sales strategy as it relates to pricing and selling value.
• Maintain the confidentiality of resident information.
• Encourage teamwork through cooperative interaction with co-workers and other departments. Support a positive and professional image through actions and dress.
• Responsible for completing pre-move in paperwork, coordinates with Department Heads to assure regulatory compliance.
• Other duties as assigned by Supervisor

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