Sales, Onboarding & Account Manager

Account Mngr.

Dubai

September 23, 2026

Application ends: December 22, 2026

REQUIREMENTS

Fluency in English and Spanish, both written and spoken.
Proven experience in sales, business development, account management, customer success, onboarding, or a similar customer-facing role.
Strong commercial mindset with the ability to identify and convert new business opportunities.
Experience managing customers throughout the full customer lifecycle.
Confident presenting and demonstrating technology or software solutions to customers.
Strong communication, negotiation, and relationship-building skills.
Experience working with CRM systems and maintaining accurate sales and customer records.
Strong organisational skills with the ability to manage multiple customers, opportunities, and onboarding projects simultaneously.
Ability to understand customer business requirements and translate them into practical solutions.
Comfortable working with cross-functional teams including Support, Product, Engineering, and Operations.
Proactive approach to identifying customer issues, opportunities, and risks.
Ability to work towards and consistently achieve commercial targets.
Strong interest in technology and the ability to quickly learn new products and systems.
Experience in hospitality, retail, EPOS, payments, SaaS, or technology would be highly advantageous.

Highly Preferred

Previous experience selling or managing SaaS, EPOS, payments, hospitality technology, or retail technology solutions.
Experience working with restaurants, cafés, hospitality groups, retail businesses, or multi-location operators.
Experience conducting product demonstrations and customer training.
Experience managing technical implementations or software onboarding.
Existing knowledge of the UAE hospitality and retail market.
Experience working with international customers and multicultural teams.
Experience managing multi-location customer accounts and expansion opportunities.
Additional language skills would be an advantage.

RESPONSIBILITES

Sales & Business Development

Prospect and identify hospitality and retail businesses that could benefit from our client’s solutions.
Conduct outbound calls, follow-ups, and other sales activities to generate new business opportunities.
Qualify leads and understand customer requirements, operational challenges, and business needs.
Deliver engaging product demonstrations covering EPOS, Kiosks, Online Ordering, Payments, QR Ordering, and our client’s other solutions.
Build, manage, and maintain an active sales pipeline within the CRM.
Prepare and present commercial proposals and negotiate terms with prospective customers.
Manage the sales process from initial contact through contract signature and handover.
Identify opportunities to upsell and cross-sell our client’s additional products.
Achieve agreed monthly and quarterly sales targets.
Maintain accurate and up-to-date CRM records, sales activities, and pipeline information.

Customer Onboarding & Implementation

Conduct kick-off calls with newly signed customers and establish clear implementation timelines.
Understand customer operational requirements and coordinate the onboarding process accordingly.
Configure customer accounts within our client’s Web Admin, including menus, items, properties, users, and payment configurations.
Coordinate EPOS and kiosk hardware setup, delivery, and relevant third-party integrations.
Train customers and venue staff on our client’s EPOS, Kiosk, Web Admin, and other applicable solutions.
Monitor onboarding milestones and proactively follow up to ensure customers are ready for their planned go-live date.
Troubleshoot initial configuration and implementation issues, escalating technical matters to Support or Engineering when required.
Maintain clear and proactive communication with customers throughout the onboarding process.
Identify additional product and revenue opportunities during onboarding.
Capture customer feedback and communicate product requirements to the Product team.

Account Management & Customer Success

Act as the primary point of contact for an assigned portfolio of live customers.
Build strong, long-term relationships with customers and understand their business and operational needs.
Conduct regular customer check-ins and business reviews to understand usage, satisfaction, and opportunities for improvement.
Monitor account health, engagement, and potential churn risks.
Identify and drive upselling and cross-selling opportunities across our client’s product portfolio.
Manage renewal discussions and support customer retention.
Coordinate with Support, Product, Engineering, and other internal teams to ensure customer issues are addressed effectively.
Escalate and follow up on ongoing support or operational issues until appropriate resolution is reached.
Maintain accurate customer information, account activity, and health status within the CRM.
Gather customer feedback and communicate relevant insights to the Product team.
Support customers through business changes such as additional venues, expansions, new products, and multi-location rollouts.
Ensure customers continue to receive value from our client’s solutions after go-live.