Sales Executive

Job Description

REQUIREMENTS

• Minimum 3 years in client relationship management, account management, or senior sales
• Proven track record managing an existing client base — not just cold outreach
• Experienced handling customer complaints professionally and turning them into retention
• Excellent written English — all client communication must be professional and precise
• Strong WhatsApp and email communication — fast, clear, on-brand
• CRM experience — disciplined about logging every interaction
• Based in Dubai — this is an in-house role
• Senior enough to work independently and make judgement calls without constant supervision

Strongly Preferred

• Experience in health, wellness, pharmaceutical, or premium consumer product sales
• Experience working alongside a virtual team as the in-house senior
• Familiarity with the UAE market and client communication norms
• Arabic language skills — a bonus given the UAE market

RESPONSIBILITIES

Client Relationship Takeover & Management

• Execute a full, structured handover of all existing client relationships from the outgoing team member
• Introduce yourself to every existing client professionally and establish the new point of contact clearly
• Maintain and deepen existing client relationships — the goal is zero client loss during transition
• Be the senior in-house point of contact for all established clients
• Understand each client’s history, preferences, order patterns, and any outstanding matters
• Maintain detailed client records in the CRM — updated after every interaction

Sales & Account Growth

• Manage inbound client enquiries via WhatsApp and email — respond promptly and professionally
• Identify upsell and cross-sell opportunities within the existing client base
• Follow up on dormant accounts and re-engage lapsed clients
• Work with Jez on sales process improvements and pipeline management
• Contribute to monthly revenue targets — track performance and report to Jez weekly
• Support the onboarding of new clients handed over from the B2B sales team

Communication Channels

• Primary client communication via WhatsApp and email — professional, prompt, and on-brand at all times
• All finance-related client queries — payment confirmations, invoice questions, pricing — handled via email only, not phone or WhatsApp
• Phone calls reserved for escalations and relationship-critical conversations only
• All client communications logged in the CRM within 24 hours
• Response time standard: WhatsApp within 2 hours, email within 4 hours during business hours

Customer Complaints & Escalations

• Own all customer complaints — receive, acknowledge, investigate, and resolve
• Acknowledge every complaint within 1 hour of receipt
• Resolve complaints at your level where possible — escalate to Jez or COO only when necessary
• Log every complaint with full detail — what happened, what was done, and the outcome
• Identify recurring complaint patterns and report to Jez with a recommended fix
• Turn complaints into retention opportunities — a well-handled complaint builds loyalty

Virtual Team Coordination

• Work closely with Jez (Sales Ops) and Algeen (Customer Support) who are both virtual
• Act as the in-house senior anchor — the virtual team feeds into you and you coordinate on the ground
• Attend weekly commercial team check-in — report on client status, pipeline, and complaints
• Support Algeen with any client queries that require senior or in-person escalation
• Share client intelligence with the virtual team — what clients are saying is valuable for everyone

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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