Rental Executive

Executive

Dubai

August 26, 2026

Application ends: November 23, 2026

REQUIREMENTS

Atleast 1–2 years of experience in customer service, car rental, hospitality, or a related service industry
Strong customer service and sales skills, with the ability to upsell rental products and optional services
Good verbal and written communication skills
High attention to detail and accuracy in documentation and cash handling
Ability to resolve customer issues effectively in a fast-paced environment
Good organizational and time-management skills with the ability to manage multiple customers
Basic computer proficiency and familiarity with rental or reservation systems
Ability to work collaboratively with internal teams, including fleet coordination
Valid driving license is an advantage

RESPONSIBILITES

Use company-approved sales and service techniques when determining customer needs.
Offer optional products to meet customer wants and needs.
Prepare all rental and return documents accurately and completely.
Qualify each customer in accordance with company rental requirement guidelines.
Provide customers with assistance such as directions, maps, local area information, and appropriate service details.
Review rental parameters with all customers to ensure a clear understanding of rates and service charges.
Ensure the return date and time on the rental agreement are accurate.
Review all charges with the customer at the time of vehicle return.
Prepare the Rental Agreement folder with all required information.
Answer incoming calls promptly and assist customers in a friendly and professional manner.
Assist customers by effectively resolving all customer service issues.
Coordinate and assist customers within the queue to minimize wait times and ensure efficient service delivery.
Prepare daily key reports and car requirement updates for each location in coordination with the Fleet Coordinator.
Ensure petty cash claims and fuel slips are maintained accurately and submitted on a regular basis.
Conduct regular follow-ups on overdue accounts, ensuring outstanding amounts are communicated to customers and collected accordingly.
Perform additional duties as assigned or assumed on personal initiative.