Remote Technical Customer Service Specialist

Job Description

JOB DETAILS

REQUIREMENTS

• Have a high school diploma or equivalent.
• Be able to successfully pass a criminal background check.
• Have legal authorization to work permanently in the United States without requiring a visa transfer or visa sponsorship.
• Have at least 6 months of customer service work experience.
• Typing Speed of 30WPM or higher.
• Have knowledge of desktop and portable devices.
• Have knowledge of relational databases, SSL and/or Servers.
• Have wired internet service (No Wi-fi or Satellite); Internet speed test will confirm that speeds meet the requirements of Download speed 10mbps or higher, Upload speed of 3mbps or higher and ping results lower than 175ms.
• Secured workspace that has a door that separates you from the rest of your home.

RESPONSIBILITIES

• Identifying customer needs, answering questions, or resolving problems related to SSL, servers and/or relational data bases.
• Performing routine call center activities concerning business products and services.
• Using the tools provided to guide you through customer conversations.
• Providing customers with important information while communicating in a warm empathetic manner.
• Gathering information to keep customer profiles and accounts up to date.
• Using your computer knowledge to give exceptional customer service.

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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