Remote Online Support Associate

Job Description

JOB DETAILS

REQUIREMENTS

• High school diploma or equivalent; associate degree preferred
• Previous customer service, administrative, or online support experience preferred
• Excellent written communication and typing skills
• Strong organizational skills and attention to detail
• Ability to handle multiple conversations and tasks efficiently
• Comfortable using online communication tools and learning new systems
• Professional demeanor and ability to maintain confidentiality

RESPONSIBILITIES

• Respond promptly and professionally to client inquiries via online chat, email, and secure portals
• Provide accurate information about tax preparation services and procedures
• Assist clients with appointment scheduling and service navigation
• Maintain detailed and accurate records of client interactions
• Escalate complex issues to the appropriate team members
• Support daily operations and client satisfaction in a remote environment

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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