Remote Customer Support Agent

Job Description

REQUIREMENTS

• Comfortable working through a steady queue of requests
• Detail-oriented and organized, with a habit of following through
• Calm and patient when sorting out a frustrated customer’s issue
• Experience with support tools, ecommerce platforms, or order systems is a plus
• Quiet home workspace and reliable computer and internet (training provided)

RESPONSIBILITIES

• Respond to customer support tickets about orders, shipping, returns, and account questions
• Look up order details and track down the right information to resolve each request
• Write clear, friendly responses that fully answer the question
• Follow up on open tickets until they’re resolved
• Flag recurring issues and escalate anything that needs a closer look
• Keep accurate notes and update ticket statuses as you go

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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