Customer Support Specialist

Job Description

REQUIREMENTS

• High school diploma or equivalent combination of education and experience.
• 1-3 years of customer service experience
• Strong attention to detail
• Proficient computer and typing skills. Typing – minimum 60-80 WPM is preferable.
• Basic experience with Google Suite – comfortable with adding, adjusting, and reading information in a spreadsheet format is useful
• Experience with Gorgias/Zendesk/Shopify and social media platforms such as Facebook is helpful.
• Professional demeanor and attitude. We work with a very sensitive clientele base as many of our customers are new parents or parents of young children. It’s important to us that our Customer Support Specialists can provide friendly, personalized, and compassionate assistance.
• Excellent written and verbal communication skills including the ability with email communications and etiquette, conveying information and assisting customers
• Time management multi-tasker, able to prioritize projects and follow up with customers in a timely manner
• Proactive with a strong sense of urgency
• Experience with communication escalations
• A ‘no task is too small’ attitude willing to jump in as needed to support the team.

RESPONSIBILITIES

• the brand while maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Understand the customer’s needs and execute the appropriate policies and procedures that best serve the company and customer.
• Respond to customer inquiries in a timely and effective manner via email.
• Ensure that appropriate actions are taken to resolve customer problems and concerns to provide the highest level of customer care in the industry.
• Maintain customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
• Use knowledge of a specific product, service, or other assigned area of expertise to answer inquiries.
• Handle a high volume of emails and messages from customers while creating a positive experience.
• Thrive in an environment with high performance standards.
• Become a raving fan of our client and able to communicate effectively about our products and services.

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

#CrossChannelJobs #JobSearch
#CareerOpportunities #HiringNow
#Employment #JobOpenings
#JobSeekers
#FacebookLinkedIn