Remote Client Success and VA Manager

Job Description

REQUIREMENTS

Minimum 5 years of experience in BPO or VA/remote work environment

Minimum 3 years of experience managing 15–20 team members directly

Proven experience handling multiple accounts or industries

Clear and professional written and verbal communication

Strong people management and leadership skills

Proven escalation and complaint handling experience

Solid performance management and coaching ability

Strong decision-making and problem-solving skills

RESPONSIBILITIES

Manage 15–20 RPs across different industries and accounts

Conduct regular check-ins, follow-ups, and performance monitoring

Handle day-to-day concerns, complaints, and people issues

Address performance gaps and behavioral concerns

Provide coaching, guidance, and accountability

Handle first-level escalations and make sound decisions

Escalate complex or sensitive issues when needed

Track attendance, engagement, and overall performance

Support onboarding and offboarding processes

Maintain accurate trackers, documentation, and updates

Ensure RPs meet expectations and deliver consistent quality

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

#CrossChannelJobs #JobSearch
#CareerOpportunities #HiringNow
#Employment #JobOpenings
#JobSeekers
#FacebookLinkedIn