Remote Chat and Email Representative

Job Description

REQUIREMENTS

• Experience in customer service, administrative support, patient support, or a similar communication-focused role
• Strong written communication skills with excellent grammar, spelling, and tone
• Ability to manage multiple conversations and priorities while staying organized
• Comfort working independently in a remote environment
• Strong attention to detail and ability to follow established processes
• Basic proficiency with email platforms, chat tools, and computer systems
• Ability to handle sensitive information with discretion and professionalism
• Reliable internet connection and a productive remote work setup

Nice to Have

• Experience in healthcare, physical therapy, medical office support, or a related setting
• Familiarity with scheduling systems, CRM platforms, or electronic documentation tools
• Experience supporting patients or clients through written digital channels
• Understanding of privacy and confidentiality standards in a healthcare environment

RESPONSIBILITES

• Respond to incoming chat and email inquiries from patients, caregivers, and prospective clients in a professional and courteous manner
• Provide accurate information about services, scheduling, general policies, and next steps based on internal guidelines
• Route complex or sensitive inquiries to the appropriate team members when needed
• Document customer interactions clearly and accurately in internal systems
• Follow up on unresolved messages to ensure timely resolution and a strong patient experience
• Monitor shared inboxes and chat platforms to maintain response time standards
• Identify common questions or recurring concerns and share insights with leadership to help improve service and communication
• Support administrative communication tasks as needed to help maintain efficient operations
• Protect patient and company information by following privacy, confidentiality, and data handling procedures

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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