Remote Call Center Representative

Job Description

REQUIREMENTS

Superior verbal communication skills. Energetic, easy to understand, and good at taking charge of the conversation. You enjoy talking on the phone and your smile shines through your voice.

Comfortable defusing escalated situations, remaining courteous and patient.

Competent computer skills.

Receptive to coaching.

Strong written communication skills. Competent in spelling, grammar, and punctuation.

Multi-tasker.

Punctual and dependable.

Excited about the opportunity to set and achieve goals, contribute ideas, and be part of a supportive team.

RESPONSIBILITIES

Engage in inbound and outbound calls with consumers looking to compare insurance rates. Ask qualifying questions to match them with the best insurance agent for their needs.

Complete follow up calls, inquiring about the consumer’s experience and making sure their needs were met. Help consumers get connected with the right agent and record information about their experience.

Remain in frequent communication with leadership. Communicate with your team daily through chat.

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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