Remote Athlete Support Specialist

Job Description

REQUIREMENTS

• Strong verbal and written communication skills
• Excellent organizational and time-management abilities
• Comfortable managing multiple conversations and priorities simultaneously
• Strong attention to detail and follow-through
• Ability to work independently in a remote environment
• Customer service, administrative support, education, hospitality, community outreach, recruiting, or relationship management experience is preferred
• Proficiency with email, spreadsheets, and common office software
• Positive attitude and a genuine desire to help others

Preferred

• Experience working with youth sports, athletic organizations, schools, camps, or community programs
• Familiarity with registration systems, participant databases, or CRM platforms
• Experience supporting families, customers, students, or program participants

RESPONSIBILITIES

• Serve as a primary contact for athletes, parents, and prospective families
• Respond to inquiries through phone, email, text, and online communication platforms
• Provide information regarding teams, camps, tournaments, showcases, and organizational programs
• Assist with registration processes and participant onboarding
• Coordinate communications regarding schedules, events, deadlines, and program updates
• Follow up with athletes and families to ensure questions and concerns are addressed promptly
• Maintain accurate participant records and update information as needed
• Assist with event preparation, seasonal projects, and administrative initiatives
• Support athlete recruiting and player development efforts by helping families access available resources
• Work closely with coaches and leadership to ensure a positive athlete and family experience
• Help identify common questions or concerns and recommend process improvements

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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