Quality Assurance Specialist

Job Description

REQUIREMENTS

• Experience training and/or coaching
• High school diploma or GED required
• Familiarity with Legal Processes is a plus
• Excellent written and verbal communication skills
• Experience and proficiency with Microsoft Office (Word, Excel)
• The ability toanalyze processes and make recommendations for improvements

RESPONSIBILITIES

• Provide support, training and education to process servers that are underperforming based on key metrics
• Create positive and engaging server experience for all underperforming process servers:
  • Communicate directly with process servers providing coaching and meaningful feedback
  • Field all questions from process servers and resolve blockers
  • Ensure process servers understand expectations and the timeframe in which they need to adjust.
• Set clear expectations for underperforming servers
• Review assigned reports daily, reach out to disengaged servers to identify and resolve the reasons they are not attempting jobs timely.
• Hold Servers accountable to directly impact performance
• Track and communicate all blockers to the leadership team
  • Work closely with the recruiting department when additional coverage is needed

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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