Public Training, LMS Specialist

Specialist

Remote

July 7, 2026

Application ends: October 5, 2026

Job Description

REQUIREMENTS

Subject matter expert in learning management system (LMS) administration
3+ years experience managing and enhancing LMS users’ learning experiences
3+ years experience in daily administration and scheduling for training teams
Demonstrated ability to schedule, maintain, support, track, analyze, and report on learning experiences
Demonstrated history as a detail-oriented, self-motivated, and collaborative strategist
Demonstrated knowledge and understanding of LGBTQ+ young people, including the unique challenges they face
Demonstrated commitment to staff wellness, with a trauma-informed approach, recognizing and addressing the unique challenges and stressors that volunteers face in crisis intervention work
Strong resilience and adaptability in handling crisis situations, with the ability to remain calm and provide effective support during challenging circumstances
A quiet, private work environment with high-speed dedicated broadband internet access (minimum 10Mb down/5Mb up)

Proficiency in:

Learning management system (LMS) management for learning experiences
Training team administration
Technical support
Customer service
Reporting and analytics
Spoken and written English

RESPONSIBILITIES

Provides system administration for the Learning Management System (LMS), including daily management, assigning and registering users, and regular maintenance
Structures and optimizes LMS configuration, such as setting up and updating integrations, sub-portals, teams, permissions, and related system operations, to align with training and organizational objectives
Manages daily operations and logistics for the Public Training team, such as scheduling, record-keeping, attendance, vendor coordination, and related tasks
Updates system workflows, maintains documentation, and recommends improvements to enhance training experiences
Creates schedules for timely training updates and archives content on schedule
Tracks, analyses, and reports training metrics, such as attendance, completion rates, usage, and creates both custom and scheduled reports for stakeholders
Providers excellent technical support for diverse audiences and resolves user issues with professional, positive communication skills, both verbally and in writing
Plans for training capacity by regularly reviewing LMS usage, cost analysis, public training staffing schedules, training requests, and aligning those variables with our client’s goals and the needs of the audiences we serve
Collaborates with Public Training team and across teams to ensure we serve our client’s audiences with cutting-edge, accessible trainings that align with both short- and long-term goals
Enhances user experience across training systems, including the LMS, such as incorporating partnership branding as applicable
Ensures security for our client and our users by abiding to LMS and online best practices
Learn eagerly, share knowledge appropriately, and improve continuously
Demonstrate successful planning and problem-solving skills, including multitasking and working well within tight timelines
Work, communicate, and collaborate effectively with others
Demonstrate attention to detail and accuracy in all work
Demonstrate a commitment to fostering and maintaining an environment of belonging
Other relevant duties and responsibilities as assigned