Provider & Patient Support Specialist

Job Description

REQUIREMENTS

• 1+ years of administrative, healthcare, customer service, or patient-facing experience required
• Behavioral health or private practice administrative experience preferred
• Experience with patient intake, scheduling, insurance verification, or claim submission is a plus
• Comfortable learning healthcare software systems
• Experience with Microsoft Office/Microsoft 365 preferred
• Comfort using Apple products is helpful, as we are a Mac-based company

RESPONSIBILITIES

• Answer incoming calls from patients seeking mental health services
• Gather patient information and help connect patients with appropriate providers
• Schedule appointments and manage provider calendars
• Assist with insurance benefit review and communicate relevant information clearly
• Submit claims and help resolve claim-related or administrative issues
• Communicate professionally with patients, providers, clients, and team members
• Document information accurately in our systems
• Follow established workflows while identifying opportunities for improvement
• Manage competing priorities in a remote work environment

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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