Program Coordinator
Job Description
REQUIREMENTS
- Associate’s degree with 3 years of operational experience or the equivalent experience required, preferably within a healthcare environment.
- Must have excellent and assertive planning and organizational skills.
- Must have demonstrated capabilities in developing a collaborative approach to program development, establishing policies and procedures, and ability to support project evaluation.
- Independent thinker who is able to make decisions based on available information and data.
- Proficiency in computer software, such as MS Office Suite including Word, MS Access, PowerPoint, Excel, Smart Sheets, etc. required.
- Excellent written and verbal communication skills.
RESPONSIBILITES
- Compiles/inputs data for all telemedicine service lines to assist with the consumption and structure.
- Tracks and updates workflows, hub books & trainings guides for a large number of growing sites & service lines.
- Manages, updates all site EMR access needs for providers.
- Researches and implements use of new and existing data/ telecommunications technology to enhance time management, effective communication, and document management.
- Trains site staff and internal staff on technology tools used, oversees implementation, updates and upgrades.
- Assists with monitoring implementation activities, deliverables, and deadlines.
- Develops and maintains satisfaction survey data and provides results to CCC leadership.
- Identifies and implements process improvement initiatives for delivering services more effectively and efficiently.
- Assists as being a point of contact and gatekeeper for Telemedicine sites across all DH & external sites.
- Assists with coverage for the Telemedicine call center.
- Performs other duties as required or assigned.
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