People Operations Specialist
Job Description
JOB DETAILS
REQUIREMENTS
- Proficient in Microsoft Office (Excel, Word, PowerPoint) and Google Workspace
- Highly detail-oriented with strong organizational skills
- Excellent written verbal and customer service communication
- Strong analytical decision-making and problem-solving abilities
- Able to handle confidential information with discretion
- Self-motivated responsive and adaptable
- Quick learner with a continuous improvement mindset
- Bachelor’s degree in Human Resources, Business, Finance, or related field or equivalent experience preferred
- Minimum 3 years of Human Resources experience required
- At least 2 years of HR technology experience required
- Intermediate proficiency in Microsoft Excel
- Proven experience processing employee transactions
- Advanced or admin-level experience with UKG Pro or other HRIS platforms preferred
- Demonstrated ability to handle sensitive information with discretion
RESPONSIBILITIES
- Ensure data integrity for associate records through routine audits across all divisions
- Oversee process and support new hires terminations and associate change requests (ACRs) accurately and on time
- Use UKG mass import tool to complete bulk associate transactions
- Serve as escalation point for transaction issues and data errors
- Oversee the I-9 process ensuring compliance and coordination with Equifax for escalations
- Oversee and support associates managers and the People Team with HR inquiries through People Assist
- Monitor and respond to former associate inquiries through Intercom
- Provide backup support for the People Operations Coordinator during high-volume periods and absences
- Continuously evaluate People Operations processes to ensure compliance data accuracy and efficiency
- Document and maintain internal procedures and training materials
- Partner with the People Team to identify and implement process improvements
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