Payment Operations Lead – Emerging Markets

Job Description

REQUIREMENTS

• We strongly prefer candidates with hands-on experience in areas such as:
• Cross-border payments, merchant settlement or global payouts
• Acquiring, virtual accounts, wallets and clearing/settlement
• Bank Transaction Banking, Cash Management or Payment Operations
• PSP Settlement Operations or Reconciliation
• E-commerce or payment-platform fund operations
• Stablecoin on/off-ramp, OTC settlement or VASP payment operations

RESPONSIBILITES

• Own the end-to-end operational lifecycle across collection, RFI, refunds, FX and settlement.
• Manage abnormal credits, returns, account freezes, settlement failures and reconciliation breaks.
• Ensure upstream institutions, BPN systems and downstream counterparties maintain consistent transaction and fund status.
• Establish daily reconciliation, balance verification, refund confirmation and pre-settlement controls.
• Define clear escalation, suspension and recovery rules for high-risk payment events.
• Manage partner SLAs, cut-off times, refund timelines and settlement cycles.
• Drive financial institutions to properly use refund, reconciliation, status-query and exception-notification APIs.
• Participate in new corridor and partner launches to identify fund-flow risks before production.
• Lead RCA after material incidents and work with Product and Engineering to turn operational failures into system controls.
• Build and develop the Payment Operations team and reduce reliance on Product or senior management for routine operational issues.

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