Patient Success Specialist

Job Description

REQUIREMENTS

• Strong interpersonal and communication skills.
• Ability to manage multiple tasks while maintaining attention to detail.
• Proficiency with Salesforce CRM and standard office applications.
• Empathy and a patient-centered approach to service.
• Previous experience in customer service, healthcare, or related fields is a plus.
• Spanish-speaking is a plus

RESPONSIBILITIES

• Serve as the primary point of contact for patients, providing guidance and support for non-billing-related inquiries.
• Assist patients with test status updates, patient portal login issues, questions about testing services, and coordinating redraws for blood samples.
• Manage inbound calls and live chats to deliver timely and effective assistance.
• Collaborate with cross-functional teams to resolve patient inquiries and concerns effectively.
• Maintain accurate and detailed records of patient interactions using Salesforce CRM.
• Identify and escalate potential issues to ensure timely resolution.
• Contribute to process improvement initiatives to enhance the patient experience.

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