Patient Services Coordinator II

Job Description

REQUIREMENTS

• High school degree or equivalent
• 2 – 3 years of customer service experience
• Proficiency with personal computers; excellent written and verbal communication skills
• Ability and willingness to work a flexible schedule to cover peak times
• Ability to adapt to a fast-paced environment quickly; learn quickly, maintain accurate information, and ability to follow direction.
• Ability to adapt to new situations that may arise due to program changes

RESPONSIBILITES

• Handle all inbound/outbound patient, physician, and physician advocate communications in a professional manner and within program guidelines.
• Accurately enter eligibility paperwork and/or other information into system. Maintain accurate and complete documentation of all applications, mailers, orders, enrolment forms and new patients.
• Maintain accurate and complete documentation and system records of all inquiries.
• Efficiently perform specialized functions for each program with a high level of accuracy. Aid department Lead/supervisor in developing other employees, answering questions, etc.
• Enter and interpret program materials to determine enrollment criteria; explain to the caller or other employees the necessary requirements to be on the program.
• Place outbound phone calls for clarification on any issues involving program guidelines

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