Patient Access and Intake Coordinator

Job Description

REQUIREMENTS

Education

• High School Diploma or GED required
• Associates or Bachelors Degree preferred
• Preference towards a healthcare related area of concentration or be a licensed health care provider or equivalent experience.

Licenses/Certifications

• None Required

Experience

• Experience in a healthcare related area is preferred.
• Work experience in post-acute care a plus.

RESPONSIBILITIES

• Serves as key team member of the new Central Access and Authorizations Team (CAAT), focused exclusively on intake of referrals and building the initial case for patient admission.
• Responsible for initiating any patient referral by establishing patient account in appropriate referral management platform
  • Performs a wide variety of typing assignments, including entering demographic information into referral platform and/or Meditech for admission
  • Works with business development team to gather patient information, admission and facility details from multiple referral platforms and sources
  • Validates data and enters complete details into referral platform, establishing the foundation for successful benefit verification, initial prior authorization and ultimate patient admission
  • Manages the entry of care transition program referrals into appropriate platform and working with business development team to manage those referrals
• Supports the business development team in coordinating the admission of the patient by coordinating bed assignments and any necessary admission paperwork, in collaborating with designated owner at the facility.
  • Confirms that insurance verification / auth is complete
  • Validates patient account and profile and PIC days in appropriate systems of record
  • Communicates specific patient needs for bed, equipment, supplies, pharmacy, and consult services based on information received from business development team
  • Provides hospital team with needed information on pending/new admissions
  • Coordinates bed availability with facility house supervisor
• Responsible for working with the business development team to maintain accuracy and integrity of the pending referral log in the referral platform, which may include:
  • Review and reconciliation of referral log reports
  • Review and reconciliation of patient accounts in referral management systems
• Participates in continuing education/ professional development activities
• Learns and develops full knowledge of the CAAT Admission Processes and actively seeks to continuously improve them.
• Learns and has a full understanding of scheduling and pre-register routines in Meditech and any other referral platform utilized by the CAAT team (i.e., Referral Manager)
• And ad hoc duties as assigned that fall within scope of the CAAT team

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