Patient Services Coordinator

Job Description

REQUIREMENTS

• Bilingual in Spanish preferred
• High school diploma or equivalent
• Minimum 1 year of experience in customer service
• Prior call center experience preferred
• Must live in the Pacific Northwest (Oregon or Washington)

RESPONSIBILITIES

• Maintain company expectations for conversion of inquiry calls to a booked new patients
• Ensure that proper input of demographics and insurance information is entered into NextGen (electronic medical records software) when scheduling new patients
• Obtain marketing data for inquiry sources.
• Obtain patient email addresses.
• Add value to each call by securing additional patient appointments as prescribed by the Doctor in the treatment plan.
• Other duties as assigned.

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