Care Coordinator

Job Description

REQUIREMENTS

• 3+ years of experience in remote patient scheduling, healthcare support (telehealth or digital health strongly preferred).
• Fluency in healthcare terminology and comfortable navigating clinical concepts.
• Experience in health insurance navigation and confident in explaining benefits and cost-sharing to patients.
• Technically proficient in EMR/EHR and CRM platforms (Salesforce, Athena Health) and tools such as Zoom, Slack, and Google Workspace.
• Exceptional verbal and written communicator who can be both efficient and empathetic.
• Highly organized, detail-oriented self-starter who works independently and requires minimal supervision.

Preferred

• Experience working in telehealth or a digital health environment.
• Strong critical thinking skills with the ability to triage accurately and escalate appropriately.
• Experience in a high-growth startup or mission-driven healthcare organization.

RESPONSIBILITIES

• Own high-volume inbound patient and provider communication queues across phone, email, chat, and SMS, responding quickly while maintaining accuracy and professionalism.
• Serve as the first point of contact for patients, resolving inquiries in real time without unnecessary handoffs.
• Schedule, reschedule, and coordinate appointments accurately, ensuring clean handoffs to GI Providers, Registered Dietitians, and Behavioral Health Providers.
• Respond to billing and insurance questions, clearly explaining benefit design and cost-share in a way patients can understand.
• Triage clinical questions accurately, manage pharmacy inquiries, and coordinate prescription and refill requests with urgency and attention to detail.
• De-escalate challenging interactions with confidence and empathy while documenting all patient interactions accurately in real time.
• Proactively identify workflow inefficiencies and suggest improvements that increase speed and patient satisfaction.

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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