Patient Outreach & Appointment Sales Representative

Job Description

REQUIREMENTS

• US work authorization
• Fluent English speaker with excellent verbal communication skills
• High phone tolerance
• Reliable high-speed home internet
• Personal computer
• Quiet, dedicated workspace free from background noise
• Ability to consistently work scheduled shifts within US Eastern Time business hours

Preferred

• Prior experience in outbound sales, telesales, appointment setting, call center work, or B2C warm/cold calling
• A track record of hitting conversion or quota targets in a previous role
• Experience with any CRM, scheduling, or ticketing software (Salesforce, HubSpot, athenaOne, etc.)
• Comfort with light data entry and accurate note-taking while on a live call

RESPONSIBILITIES

• Work a daily call list of lapsed patients who have not yet rescheduled
• Make a high volume of outbound calls (target: roughly 4 hours/shift of recorded call time) in a warm, professional, sales-oriented tone
• Close: book patients into open appointment slots that match provider availability
• Handle objections, rescheduling requests, and difficult conversations with patience and persistence
• Verify and update basic patient demographic information (phone, address, insurance on file)
• Document the outcome of every call in our scheduling system
• Leave persuasive, friendly voicemails on unanswered calls and follow a defined callback cadence

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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