Patient Growth & Operations Lead
Job Description
REQUIREMENTS
- 3+ years in telehealth operations, enrollment operations, or clinic operations
- experience speaking with prospective patients by phone daily
- experience converting inbound marketing leads into scheduled visits or subscriptions
- experience working with shared patient messaging inboxes
- experience collaborating directly with clinicians
- familiarity with HIPAA workflows
- comfort working independently in startup environments
- experience working in metrics-driven roles (conversion rate, activation rate, response speed)
Preferred
- Experience with using telehealth platform from operations perspective.
- HubSpot pipeline ownership (or other digital marketing tools)
- async telehealth workflow exposure
- GLP-1, hormone care, dermatology, or metabolic programs
- multi-state telehealth coordination experience
RESPONSIBILITIES
1. Lead Conversion & Subscriber Growth
Responsibilities include:
- speaking with prospective patients by phone/e-mail daily
- contacting new leads shortly after inquiry
- answering program eligibility and pricing questions
- helping patients choose the right program
- addressing objections before enrollment
- following up with undecided leads
- improving intake completion rates
- maintaining CRM pipeline visibility
Expect to speak with 10–25 prospective patients per day depending on campaign (Facebook, Instagram, Google) volume.
Your effectiveness directly impacts monthly subscriber growth.
2. Daily/Weekly Collaboration With the Digital Marketing Team
You will work closely with the marketing team every day to improve campaign performance.
Responsibilities include:
- reviewing incoming lead quality
- identifying conversion blockers
- surfacing common patient objections
- tagging lead readiness levels
- supporting campaign launches
- helping refine outreach scripts
- reporting funnel insights weekly
You translate patient conversations into measurable marketing improvements.
3. Daily/Weekly Coordination With Nurse Practitioners (FNPs)
Responsibilities include:
- routing clinical questions appropriately
- prioritizing urgent patient escalations
- supporting intake readiness before clinical review
- reducing unnecessary clinician inbox load
- ensuring patients receive timely responses
- improving activation timelines
You help ensure clinicians focus on care not coordination.
4. Enrollment Pipeline Operations
You will manage the journey from lead capture to program start.
Responsibilities include:
- reviewing daily inbound lead flow
- prioritizing high-intent patients
- coordinating intake completion
- supporting scheduling where needed
- monitoring drop-off points
- improving conversion workflows
- maintaining HubSpot pipeline accuracy
You ensure no qualified patient falls through the funnel.
5. Patient Messaging & Support Workflows
You will oversee non-clinical patient communication across:
- Messaging on our telehealth platform
- SMS
- intake workflows
Responsibilities include:
- onboarding reminders
- scheduling coordination
- pharmacy timing expectations
- lab logistics support
- billing navigation
- technical troubleshooting
- program guidance
Your responsiveness improves retention and patient confidence.
6. Build and Improve our client’s Operating Systems
This role helps shape how the company operates as it scales.
Responsibilities include:
- documenting SOPs in Notion
- refining triage protocols
- improving onboarding sequences
- supporting automation workflows
- maintaining CRM hygiene
- identifying workflow bottlenecks
- recommending tooling improvements
Are you interested in this position?
Apply by clicking on the “Apply Now” button below!
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