Patient Care Coordinator/Receptionist

Job Description

REQUIREMENTS

• Minimum 23 years of healthcare scheduling experience REQUIRED
• Experience scheduling for multiple providers REQUIRED
• Experience in psychiatry, therapy, behavioral health, or medical practices preferred
• Strong phone etiquette and customer service skills

RESPONSIBILITIES

• Schedule, reschedule, and confirm appointments for 20+ therapists and providers
• Manage provider calendars and maintain schedule accuracy
• Answer incoming phone calls and respond to patient inquiries
• Monitor and respond to emails promptly and professionally
• Collect copays, outstanding balances, and payment information
• Contact patients regarding overdue balances
• Draft and send patient letters and documentation requests
• Process appointment cancellations and rescheduling requests
• Coordinate patient care and provider availability
• Confirmation calls

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