PATIENT ACCESS SCHEDULING COORD – / SUPPORT SPECIALIST

Job Description

JOB DETAILS

REQUIREMENTS

• Strong knowledge of medical billing, coding (ICD-10, ICD-9, CPT), and insurance processes to facilitate accurate documentation review and claim submissions.
• Proficiency with EMR systems such as Epic, Meditech, Athenahealth, eClinicalWorks, Dentrix or Eaglesoft for scheduling and record management.
• Excellent computer skills including Microsoft Office Suite (Word, Excel) for documentation and communication purposes.
• Familiarity with health information management standards including HIPAA compliance to protect patient privacy.
• Experience in medical office management or clinic settings with a focus on patient service and administrative support.
• Bilingual abilities are highly valued to assist diverse patient populations effectively.
• Strong organizational skills with attention to detail in filing, data entry (including 10-key typing), and documentation review.
• Exceptional communication skills with professional phone etiquette and the ability to handle multi-line phone systems confidently.
• Knowledge of dental terminology or hospital experience is a plus for clinics specializing in dental or inpatient care environments.
• Ability to adapt quickly in a fast-paced setting while maintaining a positive attitude and delivering outstanding customer service. 

RESPONSIBILITIES

• Schedule patient appointments efficiently using EMR (Electronic Medical Records) systems such as Epic, Meditech, or Athenahealth, ensuring accuracy and timeliness.
• Verify insurance coverage and benefits through insurance portals, including Medicare and Medicaid, to facilitate seamless billing processes.
• Review and update patient documentation, including medical history, care plans, and demographic information, maintaining compliance with HIPAA regulations.
• Assist patients with intake procedures, including collecting medical history and explaining clinic policies clearly and professionally.
• Manage multi-line phone systems with excellent phone etiquette to answer inquiries, confirm appointments, and provide exceptional customer service.
• Perform insurance verification and pre-authorizations to ensure coverage for upcoming procedures or visits.
• Maintain accurate medical records by filing documents correctly in EMR systems like eClinicalWorks or Dentrix, ensuring easy retrieval for clinical staff.
• Support front desk activities such as greeting patients, managing appointment reminders, and handling clerical tasks like filing and data entry.
• Collaborate with clinical staff to coordinate scheduling needs for specialty services or diagnostic tests.

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