Partnership Marketing & Hospitality Manager

Job Description

REQUIREMENTS

• 3–5 years of experience in Partnership Marketing, Events, Hospitality, Brand Marketing, or a closely related role.
• Experience developing and delivering marketing initiatives that support partner engagement, business growth, or customer acquisition.
• Experience working with partner programmes, including Introducing Brokers (IBs), affiliates, channel partners, or similar business development models, is highly desirable.
• Experience planning and delivering corporate events, hospitality programmes, or premium client experiences.
• Experience managing multiple projects simultaneously, with strong attention to timelines, quality, and stakeholder expectations.
• Experience working collaboratively with cross-functional teams including Commercial, Sales, Product, Brand, CRM, and Business Development.
• Experience managing external agencies, suppliers, and vendors.
• Comfortable using performance metrics and stakeholder feedback to evaluate and improve programme effectiveness.
• Experience within financial services, fintech, hospitality, luxury, or other customer-focused industries is an advantage.

RESPONSIBILITES

Partnership marketing

• Develop and execute marketing strategies for Introducing Brokers (IBs) and equivalent partner programmes.
• Build marketing plans that support partner acquisition, activation, engagement, and retention.
• Develop co-branded campaigns, promotional initiatives, and partner communications.
• Create partner marketing assets including campaign toolkits, landing pages, presentations, email campaigns, and sales enablement materials.
• Work closely with Commercial, Sales, Product, Brand, and CRM teams to support partner growth.
• Measure and optimize partner marketing performance through data and insights.

Partner Enablement & Engagement

• Develop scalable marketing programmes that enable partners to effectively promote our client’s products and services.
• Create educational resources, campaign assets, and product updates for partners.
• Support partner onboarding with marketing materials and communications.
• Build engagement initiatives that strengthen long-term partner relationships.
• Continuously improve the overall partner experience through marketing and communication.

Hospitality

• Develop and manage our client’s hospitality strategy for VIP clients, prospects, and partners.
• Plan and deliver premium hospitality experiences across corporate events, conferences, exhibitions, sporting events, and networking opportunities.
• Manage invitations, guest lists, registrations, seating plans, and attendee communications.
• Coordinate VIP experiences before, during, and after events to ensure exceptional service.
• Work closely with internal teams and external suppliers to deliver high-quality hospitality programmes that reflect our client’s premium brand.

Performance & Optimization

• Track partner marketing performance and hospitality outcomes against agreed objectives.
• Measure campaign performance, partner engagement, guest satisfaction, and business impact.
• Produce reports and recommendations to improve future programmes.
• Identify opportunities to optimize marketing processes, hospitality experiences, and operational efficiency.

Client Recognition & Gifting Programme

• Own and manage our client’s Premium Desk client recognition and gifting programme.
• Develop and deliver personalised gifting initiatives that celebrate client milestones, birthdays, and other key occasions.
• Work closely with the Premium Desk, Sales, and Marketing teams to identify gifting opportunities that strengthen client relationships and enhance the overall client experience.
• Coordinate gift sourcing, procurement, personalisation, logistics, and delivery, ensuring every interaction reflects our client’s premium brand standards.
• Build and maintain relationships with gifting suppliers to ensure quality, consistency, and cost-effective delivery.
• Continuously evaluate and enhance the programme by introducing new gifting concepts and recognition initiatives that increase client satisfaction, loyalty, and long-term engagement.

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