Partner Success Coordinator

Job Description

REQUIREMENTS

• 1–2 years in a coordinator, client services, support, or operations role
• Strong organization and attention to detail
• Comfort learning new software quickly and independently
• Clear, professional written communication over email and chat
• A proactive, figure-it-out attitude and the patience to troubleshoot
• A reliable home workspace and the self-direction to do good work remotely

Nice to Have

• Cannabis industry familiarity or experience with retail/dispensary clients
• Experience with Notion, Linear, Slack, or help-desk platforms
• Exposure to app configuration, QA, JSON, CMS work, or basic technical troubleshooting
• Customer support or account coordination at a SaaS company

RESPONSIBILITIES

• Support partner onboarding: help new dispensary partners get set up, gather assets and information, and walk them through getting their app, site, and kiosk live
• Configure and QA partner apps: set up themes, content, and settings, then test everything and catch issues before partners do
• Respond to partner questions and escalations as a friendly, reliable first point of contact
• File, triage, and track bug reports and feature requests through Linear with the dev team
• Keep help articles, FAQs, and onboarding guides accurate in our support hub
• Help partners use the marketing and engagement features built into their apps
• Maintain partner records, track project status, and document processes

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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