Partner Success Analyst

Analyst

Remote

August 18, 2026

Application ends: November 15, 2026

Job Description

REQUIREMENTS

Bachelor’s degree and a minimum of 1 year of experience in a customer facing role or the equivalent combination of education and experience
Strong communication skills, written and verbal
Ability to demonstrate customer service experience and handling of customers
Strong organizational skills to use technology, resources, and time efficiently
Proficient in MS products (Excel, Word, and PowerPoint) Salesforce and Visio experience is a plus
You must obtain and maintain a Public Trust Clearance

RESPONSIBILITES

Having a comprehensive understanding of and documenting the Federal Partner’s grants management business and operational objectives, including roles and responsibilities, grants business functions, workflows, reports, and unique needs.
Identifying Federal Partner’s specific business process improvements and potential Grant Solutions systems/service enhancements.
Assisting the team with pertinent communications to Federal Partners as it relates to their business process, system updates, or other grants management news.
Assisting the team lead to implement the Partner-specific strategy.
Learning the ins and outs of the software system in order to provide technical troubling-shooting and problem-solving expertise.
Becoming a Subject Matter Expert (SME) on system components in order to fully service the Federal Partner’s needs in the forms of technical analysis, trouble-shooting, and offering advice on future enhancements.
Identifying and resolving end-user issues or other support needs through email, phone, chat or on-site
Understanding and responding to help desk tickets, support tickets, user requests to deliver on time and quality results in conjunction with teammates.
Operational, daily issue-to-issue tracking to resolution and effective escalation as necessary.
Conducting user acceptance or system testing on behalf the Partner in support of system releases.
Analyzing release notes and impacts to Federal Partner(s).
Root cause analysis of Partner reported issues in collaboration with the Partner to drive issue resolution and remediation
Coordinating and scheduling meetings, preparing materials, responding promptly.