Partner Success Agent

Job Description

REQUIREMENTS

• Demonstrate empathy, patience, and the ability to take initiative on doing the right thing for the service partner
• Strong critical thinking skills to resolve potentially difficult situations
• Strong analytical, listening, writing, and oral skills in English
• Ability to learn web-based user support applications quickly
• Dependable and punctual with time management skills
• Flexible schedule, willing to work weekends
• High level of comfort and familiarity with smartphone applications (iOS and Android)
• Undergraduate or equivalent degree preferred
• Spanish/Bilingual is a plus

RESPONSIBILITIES

• Assist 1099 service partners with onboarding and account management.
• Monitor service dashboards and proactively reach out for real-time support.
• Respond to delivery partner inquiries on Gladly via phone, e-mail, and text.
• Cross-reference internal data to make decisions on 1099 account status.
• Relay operational issues with local warehouse teams and operations managers.
• Troubleshoot technical problems and deliver clear outcomes and solutions.
• Prioritize tasks in a fast-paced and high pressure environment.
• Look for patterns in customer communications to create actionable feedback and enhance processes for the company as a whole.
• Communicate with a professional and friendly tone.

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Apply by clicking on the “Apply Now” button below!

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