Partner Experience Coordinator

Coordinator

Remote

May 16, 2026

Application ends: August 15, 2026

Job Description

REQUIREMENTS

High school diploma or GED required, Associate’s or Bachelor’s degree in business, operations, communications, or a related field preferred.
13 years of experience in coordination, program support, customer/partner support, operations support, or administrative support (internships and volunteer experience count).
Experience supporting individuals through structured processes (intake, scheduling, followup, documentation) with empathy and consistency; workforce development or student support exposure is a plus.
Experience coordinating partner, employer, or stakeholder engagement activities (scheduling, outreach, meeting logistics, followups) is a plus.
Strong written and verbal communication skills; able to draft clear partnerfacing messaging, summarize meetings, and present updates professionally.
Demonstrated ability to build trust and credibility with partners and internal stakeholders through responsiveness, followthrough, and clear next steps.
Experience working with diverse communities, including underserved or highneed populations, is a plus.
Comfortable using CRMs or databases (Salesforce a plus), Google Drive, and spreadsheets; able to maintain clean records and support simple reporting.
Highly organized and detailoriented; able to manage multiple priorities, meet deadlines, and maintain accurate documentation.
Empathetic, professional, and accountable; takes feedback well, asks clarifying questions when unsure, and consistently closes loops.

RESPONSIBILITIES

Coordinate Partner and Scholar engagement activities (Graduations, celebrations, and other actives) in alignment with the Scholar Journey Model.
Support consistent touchpoint cadence by organizing messaging, tracking action items, and capturing outcomes.
Ensure Partners receive timely updates and clear next steps; close loops with internal teams as needed.
Work closely with the Partner Engagement Specialist (PES) to coordinate handoffs, engagements, and partner communications.
Help ensure partner records and engagement history stay current and usable for reporting and decisionmaking.
In partnership with PES, proactively identify engagement needs and coordinate follow through to ensure they are addressed.
Coordinate creation, review, and distribution of outwardfacing documentation (Partner packets, onboarding materials, FAQs, quick guides, and templates).
Draft, proofread, and maintain Partnerfacing messaging (email templates, meeting followups, updates, reminders).
Maintain organized folder structures and ensure the latest versions of documents and templates are easy to find.
Monitor and triage incoming partner messaging to capture success stories, testimonial opportunities, and noteworthy outcomes.
Coordinate collection of success stories with Partners, ensuring key details, approvals, and supporting information are documented.
Identify and document industrylevel friction points (e.g., onboarding delays, scheduling barriers, role expectations, compliance requirements) surfaced through Partner communications; escalate themes and timesensitive risks as needed.
Track emerging trends across \Partner regions and industries (engagement patterns, hiring needs, retention challenges) and share concise summaries with the Partner Success team to inform planning and outreach.
Maintain an organized repository of success stories, friction point logs, and trend notes so insights are easy to reference for reporting, continuous improvement, and partner communications.
Collaborate with the Education Center, Program Operations, Career Services, and Partner Success teammates to align engagement touchpoints to the Scholar Journey Model.
Work closely with the Communications team to align messaging and coordinate Partner interactions across communications platforms (e.g., email campaigns, newsletters, and social channels as applicable).
Partner with Operations to audit and update SOPs quarterly to ensure compliance with company standards and regulatory requirements.
Contribute to ecosystem aligned outreach and engagement strategies by capturing Partner feedback, identifying opportunities to strengthen touchpoints, and recommending improvements to materials and processes.
Ensure touchpoints and followups are completed on time with clear documentation.
Ensure outwardfacing materials are accurate, consistent, and up to date.
Track and resolve Partner and PES requests with minimal rework.
Identify recurring Partner and internal team issues; recommend updates to templates, SOPs, and messaging to reduce rework and improve Partner experience.
Track process gaps and failure points; propose fixes and document the improved process.
Support quarterly process audits with Operations and help maintain version control so teams always use the latest SOPs.
Contribute to onboarding and enablement improvements by capturing what works and what does not across Partners, then turning insights into updated guidance.
Build role capability over time by learning core systems (ClickUp, Google Drive, CRM) and adopting best practices for documentation, coordination, and stakeholder communication.
Develop projectmanagement and stakeholdermanagement skills by coordinating crossfunctional workflows endtoend (intake, prioritization, documentation, followup, and closure).
Grow Partnerfacing confidence by drafting and delivering clear, professional communication.
Build analytical skills by tracking simple metrics (touchpoint completion, turnaround time, recurring issues) and using insights to propose improvements.
Expand careerready operations capability by owning discrete process areas over time (for example: onboarding packets, meeting cadence, document governance, or reporting support).
Participate in ongoing learning (shadowing, training, and coaching) to build pathway readiness for future coordinator or specialist roles.